Training for Total Quality Management |
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| Author:
| Evans, Bill
Reynolds, Peter
Jeffries, David |
| Series title: | Kogan Page Practical Trainer Ser. |
| ISBN: | 978-0-7494-2066-6 |
| Publication Date: | Jan 1997 |
| Publisher: | Kogan Page, Limited
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| Book Format: | Paperback |
| List Price: | USD $29.95 |
Book Description:
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There are many books on Total Quality Management, but this is the first written specifically to help trainers introduce or run a TQM system. Written in a direct and participative style, using case studies, questionnaires and trainers tips, this practical guide will help trainers to: +Act as consultants as well as deliverers of information+Work at all levels in the organization+Facilitate the continuous process of change that TQM demandsNow fully up-dated to reflect changes in TQM...
More DescriptionThere are many books on Total Quality Management, but this is the first written specifically to help trainers introduce or run a TQM system. Written in a direct and participative style, using case studies, questionnaires and trainers tips, this practical guide will help trainers to: +Act as consultants as well as deliverers of information+Work at all levels in the organization+Facilitate the continuous process of change that TQM demandsNow fully up-dated to reflect changes in TQM training, the book also includes details on Business Process Improvement.