Understanding Quality |
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| Author:
| NEBS Management Staff, |
| ISBN: | 978-0-7506-3296-6 |
| Publication Date: | Feb 2000 |
| Publisher: | Routledge
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| Book Format: | Paperback |
| List Price: | Contact Supplier contact
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Book Description:
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This workbook will enable managers to: · explain what quality means; · recognize the benefits of quality improvement and development in their work, and appreciate methods of establishing the costs of quality; · have a good understanding of Total Quality Management; · identify their customers and find ways of improving the quality of the goods and services they provide them; · lead their team in taking practical and positive steps towards higher work quality.
This workbook will enable managers to: · explain what quality means; · recognize the benefits of quality improvement and development in their work, and appreciate methods of establishing the costs of quality; · have a good understanding of Total Quality Management; · identify their customers and find ways of improving the quality of the goods and services they provide them; · lead their team in taking practical and positive steps towards higher work quality.