Waiter and Waitress Wait Staff Training Handbook A Complete Guide to the Proper Steps in Service Revised 2nd Edition |
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| Author:
| Arduser, Lora |
| ISBN: | 978-1-62023-056-5 |
| Publication Date: | Dec 2015 |
| Publisher: | Atlantic Publishing Group, Inc.
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| Book Format: | Paperback |
| List Price: | USD $19.95 |
Book Description:
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Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling...
More DescriptionPacked with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.