| Why CRM Doesn't Work How to Win by Letting Customers Manage the Relationship | | | Author:
| Newell, Frederick | | ISBN: | 978-1-4175-4396-0 | | Publication Date: | Jan 2003 | | Publisher: | John Wiley & Sons, Incorporated
| | Imprint: | Bloomberg Press | | Book Format: | Ebook | | List Price: | USD $29.95 |
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