Woo, Wow, and Win Service Design, Strategy, and the Art of Customer Delight |
|
| Author:
| Stewart, Thomas A.
O'Connell, Patricia |
| Narrated by:
| Chamberlain, Mike |
| ISBN: | 978-1-68168-406-2 |
| Publication Date: | Nov 2016 |
| Publisher: | HighBridge Company
|
| Book Format: | Downloadable audio file |
| List Price: | USD $29.99 |
Book Description:
|
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn't enough to differentiate your business-it needs to be designed for service from the ground up.
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn't enough to differentiate your business-it needs to be designed for service from the ground up.