| Zapp! The Lightning of Empowerment How to Improve Quality, Productivity, and Employee Satisfaction | | | Author:
| Byham, William C. | | Read by:
| Batcher, Don | | Contribution by:
| Cox, Jeff | | ISBN: | 978-0-679-40042-4 | | Publication Date: | Jan 1991 | | Publisher: | Random House Audio Publishing Group
| | Book Format: | Audio cassette | | List Price: | USD $10.95 |
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