A Guide to Customer Service Skills for the Help Desk Professional |
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| Author:
| Knapp, Donna |
| ISBN: | 978-0-7600-7262-2 |
| Publication Date: | Nov 1999 |
| Publisher: | Course Technology
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| Book Format: | Paperback |
| List Price: | USD $100.95 |
Book Description:
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This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support...
More DescriptionThis book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.