A Guide to Help Desk Concepts Service Desk and the IT Infrastructure Library |
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| Author:
| Knapp, Donna |
| ISBN: | 978-0-619-15946-7 |
| Publication Date: | Mar 2003 |
| Publisher: | Course Technology
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| Book Format: | Paperback |
| List Price: | USD $183.95 |
Book Description:
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The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.
The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.