Call Center Recruiting and New-Hire Training The Best of Call Center Management Review |
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| Editor:
| Cleveland, Brad
Hash, Susan |
| Series title: | The Best of Call Center Management Review Ser. |
| ISBN: | 978-1-932558-03-6 |
| Publication Date: | Jul 2004 |
| Publisher: | Call Center Press
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| Book Format: | Paperback |
| List Price: | USD $16.95 |
Book Description:
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Revised and Updated with New Material! Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting...
More DescriptionRevised and Updated with New Material! Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most qualified candidates ? Developing new-hires into successful agents ? Recruiting and training call center supervisors ? Alternative labor pools Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.