Service Encounters in Tourism, Events and Hospitality Staff Perspectives |
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| Author:
| Firth, Miriam |
| Series title: | Aspects of Tourism Ser. |
| ISBN: | 978-1-84541-727-7 |
| Publication Date: | Jan 2020 |
| Publisher: | Channel View Publications, Limited
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| Book Format: | Hardback |
| List Price: | USD $129.95USD $129.95 |
Book Description:
|
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.