Books By Knapp, Donna

1.

A Guide to Customer Service Skills for the Service... - a book by Knapp, Donna

A Guide to Customer Service Skills for the Service Desk Professional

Author:: Knapp, Donna

ISBN:: 978-1-285-06358-4

Book Format:: Paperback

List Price:: USD $173.95

Publisher:: Cengage Learning

Publication Date:: May 2014

2.

A Guide to Service Desk Concepts

Author:: Knapp, Donna

ISBN:: 978-1-285-06353-9

Book Format:: Paperback

List Price:: AUD $139.95

Publisher:: Course Technology

Publication Date:: Feb 2013

3.

EBook: a Guide to Service Desk Concepts

Author:: Knapp, Donna

ISBN:: 978-1-285-68085-9

Book Format:: Ebook

List Price:: AUD $64.95

Publisher:: Course Technology

Publication Date:: Feb 2013

4.

A Guide to Customer Service Skills for the Service Desk Professional

Author:: Knapp, Donna

ISBN:: 978-0-538-74853-7

Book Format:: Paperback

List Price:: USD $149.95

Publisher:: Course Technology

Publication Date:: Mar 2010

5.

A Guide to Customer Service Skills for the Service Desk Professional

Author:: Knapp, Donna

ISBN:: 978-1-285-06358-4

Book Format:: Paperback

List Price:: AUD $192.95

Publisher:: Course Technology

Publication Date:: May 2014

6.

A Guide to Customer Service Skills for the Service Desk Professional

Author:: Knapp, Donna

ISBN:: 978-0-538-74853-7

Book Format:: Paperback

List Price:: AUD $134.95

Publisher:: Course Technology

Publication Date:: Mar 2010

7.

The ITSM Process Design Guide

Author:: Knapp, Donna

ISBN:: 978-1-60427-049-5

Book Format:: Paperback

List Price:: USD $79.95

Publisher:: J. Ross Publishing, Incorporated

Publication Date:: Aug 2010

8.

IT Service Management Foundations Exam Tips

Author:: Palmer, Ron

ISBN:: 978-0-9771469-1-8

Book Format:: Pamphlet

List Price:: USD $15.95

Publisher:: Gulf Stream Press

Publication Date:: Jan 2007

9.

The ITSM Process Design Guide

Author:: Knapp, Donna

ISBN:: 978-1-60427-691-6

Book Format:: Ebook

List Price:: USD $49.99

Publisher:: J. Ross Publishing, Incorporated

Publication Date:: Aug 2010

10.

A Guide to Customer Service Skills for the Help De... - a book by Knapp, Donna

A Guide to Customer Service Skills for the Help Desk Professional

Author:: Knapp, Donna

ISBN:: 978-0-7600-7262-2

Book Format:: Paperback

List Price:: USD $100.95

Publisher:: Course Technology

Publication Date:: Nov 1999

11.

A Guide to Customer Service Skills for the Help Desk Professional

Author:: Knapp, Donna

ISBN:: 978-0-619-21641-2

Book Format:: Paperback

List Price:: AUD $109.95

Publisher:: Course Technology

Publication Date:: Nov 2004

12.

A Guide to Customer Service Skills for the Help Desk Professional

Author:: Knapp, Donna

ISBN:: 978-0-619-21641-2

Book Format:: Paperback

List Price:: USD $162.95

Publisher:: Course Technology

Publication Date:: Nov 2004

13.

A Guide to Customer Service Skills for the Service Desk Professional

Author:: Knapp, Donna
Wermers, Lynn
Friedrichsen, Lisa
Ruffolo, Lisa
Bailey, Tim
Cohen, William B.
Evans, Jessica

ISBN:: 978-1-133-45887-6

Book Format:: Ebook

List Price:: AUD $70.95

Publisher:: Course Technology

Publication Date:: Mar 2010

14.

A Guide to Service Desk Concepts

Author:: Knapp, Donna

ISBN:: 978-1-285-06345-4

Book Format:: Paperback

List Price:: AUD $159.95

Publisher:: Course Technology

Publication Date:: Feb 2013

15.

A Guide to Service Desk Concepts

Author:: Knapp, Donna

ISBN:: 978-1-285-06345-4

Book Format:: Paperback

List Price:: USD $173.95

Publisher:: Course Technology

Publication Date:: Feb 2013

16.

A Guide to Service Desk Concepts

Service Desk and the IT Infrastructure Library

Author:: Knapp, Donna

ISBN:: 978-0-324-78506-7

Book Format:: Paperback

List Price:: USD $196.95

Publisher:: Course Technology

Publication Date:: Mar 2009

17.

A Guide to Service Desk Concepts

Service Desk and the IT Infrastructure Library

Author:: Knapp, Donna

ISBN:: 978-0-324-78506-7

Book Format:: Paperback

List Price:: AUD $77.95

Publisher:: Course Technology

Publication Date:: Mar 2009

18.

Guide to Customer Service Skills for the Help Desk... - a book by Knapp, Donna

Guide to Customer Service Skills for the Help Desk Professional

Author:: Knapp, Donna

ISBN:: 978-0-613-91649-3

Book Format:: Hardback

List Price:: USD $44.30

Publisher:: Turtleback

Publication Date:: Dec 1999

19.

A Guide to Help Desk Concepts

Author:: Knapp, Donna
Sirmans, G. Stacy
Linton, Mark
Adamski, Joseph
Zimmerman, Beverly
Zimmerman, S. Scott
Romer, Robin
Evans, Jessica

ISBN:: 978-1-133-34190-1

Book Format:: Ebook

List Price:: AUD $39.95

Publisher:: Course Technology

Publication Date:: Mar 2009

20.

A Guide to Help Desk Concepts

Service Desk and the IT Infrastructure Library

Author:: Knapp, Donna

ISBN:: 978-0-619-15946-7

Book Format:: Paperback

List Price:: AUD $52.95

Publisher:: Course Technology

Publication Date:: Mar 2003

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1.		A Guide to Customer Service Skills for the Service Desk Professional Author: Knapp, Donna ISBN: 978-1-285-06358-4 Book Format: Paperback List Price: USD $173.95 Publisher: Cengage Learning Publication Date: May 2014 Quantity Note

2.		A Guide to Service Desk Concepts Author: Knapp, Donna ISBN: 978-1-285-06353-9 Book Format: Paperback List Price: AUD $139.95 Publisher: Course Technology Publication Date: Feb 2013 Quantity Note

3.		EBook: a Guide to Service Desk Concepts Author: Knapp, Donna ISBN: 978-1-285-68085-9 Book Format: Ebook List Price: AUD $64.95 Publisher: Course Technology Publication Date: Feb 2013 Quantity Note

4.		A Guide to Customer Service Skills for the Service Desk Professional Author: Knapp, Donna ISBN: 978-0-538-74853-7 Book Format: Paperback List Price: USD $149.95 Publisher: Course Technology Publication Date: Mar 2010 Quantity Note

5.		A Guide to Customer Service Skills for the Service Desk Professional Author: Knapp, Donna ISBN: 978-1-285-06358-4 Book Format: Paperback List Price: AUD $192.95 Publisher: Course Technology Publication Date: May 2014 Quantity Note

6.		A Guide to Customer Service Skills for the Service Desk Professional Author: Knapp, Donna ISBN: 978-0-538-74853-7 Book Format: Paperback List Price: AUD $134.95 Publisher: Course Technology Publication Date: Mar 2010 Quantity Note

7.		The ITSM Process Design Guide Author: Knapp, Donna ISBN: 978-1-60427-049-5 Book Format: Paperback List Price: USD $79.95 Publisher: J. Ross Publishing, Incorporated Publication Date: Aug 2010 Quantity Note

8.		IT Service Management Foundations Exam Tips Author: Palmer, Ron ISBN: 978-0-9771469-1-8 Book Format: Pamphlet List Price: USD $15.95 Publisher: Gulf Stream Press Publication Date: Jan 2007 Quantity Note

9.		The ITSM Process Design Guide Author: Knapp, Donna ISBN: 978-1-60427-691-6 Book Format: Ebook List Price: USD $49.99 Publisher: J. Ross Publishing, Incorporated Publication Date: Aug 2010 Quantity Note

10.		A Guide to Customer Service Skills for the Help Desk Professional Author: Knapp, Donna ISBN: 978-0-7600-7262-2 Book Format: Paperback List Price: USD $100.95 Publisher: Course Technology Publication Date: Nov 1999 Quantity Note

11.		A Guide to Customer Service Skills for the Help Desk Professional Author: Knapp, Donna ISBN: 978-0-619-21641-2 Book Format: Paperback List Price: AUD $109.95 Publisher: Course Technology Publication Date: Nov 2004 Quantity Note

12.		A Guide to Customer Service Skills for the Help Desk Professional Author: Knapp, Donna ISBN: 978-0-619-21641-2 Book Format: Paperback List Price: USD $162.95 Publisher: Course Technology Publication Date: Nov 2004 Quantity Note

13.		A Guide to Customer Service Skills for the Service Desk Professional Author: Knapp, Donna Wermers, Lynn Friedrichsen, Lisa Ruffolo, Lisa Bailey, Tim Cohen, William B. Evans, Jessica ISBN: 978-1-133-45887-6 Book Format: Ebook List Price: AUD $70.95 Publisher: Course Technology Publication Date: Mar 2010 Quantity Note

14.		A Guide to Service Desk Concepts Author: Knapp, Donna ISBN: 978-1-285-06345-4 Book Format: Paperback List Price: AUD $159.95 Publisher: Course Technology Publication Date: Feb 2013 Quantity Note

15.		A Guide to Service Desk Concepts Author: Knapp, Donna ISBN: 978-1-285-06345-4 Book Format: Paperback List Price: USD $173.95 Publisher: Course Technology Publication Date: Feb 2013 Quantity Note

16.		A Guide to Service Desk Concepts Service Desk and the IT Infrastructure Library Author: Knapp, Donna ISBN: 978-0-324-78506-7 Book Format: Paperback List Price: USD $196.95 Publisher: Course Technology Publication Date: Mar 2009 Quantity Note

17.		A Guide to Service Desk Concepts Service Desk and the IT Infrastructure Library Author: Knapp, Donna ISBN: 978-0-324-78506-7 Book Format: Paperback List Price: AUD $77.95 Publisher: Course Technology Publication Date: Mar 2009 Quantity Note

18.		Guide to Customer Service Skills for the Help Desk Professional Author: Knapp, Donna ISBN: 978-0-613-91649-3 Book Format: Hardback List Price: USD $44.30 Publisher: Turtleback Publication Date: Dec 1999 Quantity Note

19.		A Guide to Help Desk Concepts Author: Knapp, Donna Sirmans, G. Stacy Linton, Mark Adamski, Joseph Zimmerman, Beverly Zimmerman, S. Scott Romer, Robin Evans, Jessica ISBN: 978-1-133-34190-1 Book Format: Ebook List Price: AUD $39.95 Publisher: Course Technology Publication Date: Mar 2009 Quantity Note

20.		A Guide to Help Desk Concepts Service Desk and the IT Infrastructure Library Author: Knapp, Donna ISBN: 978-0-619-15946-7 Book Format: Paperback List Price: AUD $52.95 Publisher: Course Technology Publication Date: Mar 2003 Quantity Note